|
 After
your Request for Proposal (RFP) has
attracted the winning vendor or outsourcing
service partner, it’s time to draw up and
negotiate the terms of the contract.
Mercury is well positioned to assist clients
in developing agreements for all the
outsourced services to meet their needs at a
price that is both fair and affordable. The
terms and conditions we can help you to
specify include the pricing model, terms of
reference, performance levels, and
experience requirements of those who deliver
the various services.
Mercury consultants have vast experience in
fleet management services delivery, proposal
development, managed competitions, and
pricing. We can easily distinguish
competitive bids from uncompetitive offers.
We help you to avoid contracting and paying
for services that are not essential. We also
know the contract areas that can result in
unanticipated cost overruns and additional
fees if terms and specifications are not
well defined at the outset.
Clients who outsource for the first time
often experience a type of “sticker shock”
when they receive the contract from the
winning bidder. In such instances, the
client may have specified an overly full
menu of services. The client also may have
attempted to establish a level of
performance that was never reached or
enforced in the past.
Mercury can help in such instances,
suggesting realistic approaches to paring
back the scope of services and the
performance guarantees to a level that meets
the client’s requirements at a price they
can afford. In other words, Mercury can help
the client distinguish “needs” from “wants,”
and to document the expected levels of
performance to meet those needs.
Clients who have used Mercury’s proposal
writing and marketing assistance also turn
to us for help in developing the contract
upon winning the business. We have helped
negotiate staffing levels, scope of
services, prices, and performance level
guarantees. |
