|
 The
performance of your professional staff at
all levels differentiates you from the
competition. It’s not your technology or
your equipment. It’s your people, especially
in a service business like fleet management.
Mercury’s Staffing Level and Needs
Assessment services have helped many clients
to ascertain that their fleet operation
employees are positioned to perform to the
best of their abilities, delivering topnotch
service and contributing to the
organization’s success.
Our consultants can compare your current
staffing levels for managers, supervisors,
mechanics, parts personnel, and
administrative support staff against ratios
that we have developed from our work with
more than 200 other fleet management
organizations. We critique each department’s
organizational structure for appropriateness
of reporting relationships, spans of
control, and number of positions in various
classifications in relation to the scope of
services provided.
 We then take our analysis a step further,
combining consideration of real-world
conditions with our calculations and
statistical comparisons. Mercury consultants
always factor an organization’s unique
operating conditions and environment, as
well as its plans for growth and change,
into our assessments.
For instance, in analyzing your mechanic
staffing levels, we keep in mind the age of
your fleet, annual fleet use, adequacy of
facilities and shop equipment, and any other
factors that might affect overall mechanic
productivity. At the same time, regardless
of the fleet’s size, type, or configuration,
we would also apply uniform standards and
benchmarks such as vehicle equivalent unit (VEU)
analysis to help determine both current
performance levels and future staffing and
professional development needs.
There are many layers in the fleet
management organization. Individuals at
every level need to take ownership of their
own roles and responsibilities. Mercury
consultants can assist you in clarifying
those roles and responsibilities, and
thereby paving the way to higher
productivity and job satisfaction. |
